If you are also struggling with the Alexa app not working, then you are in the right place. In this, you will get to know why and How to fix Alexa App not working? Alexa app functions on artificial intelligence or reacts to your voice instantly and also manages small tasks like a reminder of daily activities or setting the alarm. Every user faces this issue once while operating the Alexa app. Alexa is used for asking for general information like weather reports, sports scores, and playing music or hymn.
There could be multiple reasons which can lead to this issue, like power or internet outage, wifi not working properly, voice-recognition glitches, app server issues, internet connection not working properly, and the problem with the Amazon account setup. Whatever the causing root is it is required to settle it as soon as possible. So, do not get upset when you notice the Alexa App Not working, this issue is curable and you can resolve it very effectively. Here are some troubleshooting steps to get rid of this issue. If you want to fix this issue, simply obey the following techniques to do the same.
In daily life many user facing a issues with Smart Speaker Alexa Echo dot device and upcoming technology change with Alexa generation you will facing issues as: Alexa App not update, Alexa App setting, Alexa offline, Alexa not connecting to internet, etc.
Methods to fix alexa app not working:
It is very frustrating when the device does not work properly, this is also possible when a bug has faulted the whole app, and might be an app glitch. Go through the below troubleshooting steps to get rid of this issue.
1. Restart the Alexa app:
The straightforward and valid way for some apps to get back to work condition is to restart them. To do this close the Alexa app and make sure to remove it from the backdrop. With this, the issue can resolve any possible glitches that your app may be facing. Mostly it happens when a lot of apps are operating in the background at the same time. This process only takes a few seconds, and the app is ready to be used similarly.
2. Uninstall the app:
It also suggested, that the customer should uninstall the app and to re-install it in case the Alexa app not working. Go to customer service or the help center and uninstall the Alexa app. Once the uninstallation completes, then install the new version of the app. You can download the Alexa application from Google Play Store or Apple Store.
3. Factory reset the app:
If the above steps are unable to help you out, then another possible way to make your app work again is factory resetting the Alex app. This will clear all the data from the app that may be a burden on the app. The following are the instructions to factory reset.
- Every Alexa device has 4 buttons, two buttons are for raising the volume up and down, and the other two are for mute and action.
- To reset, press and hold the action button for at least 30-35 seconds and hold it until the pending LED light turns yellow.
- And when the light becomes yellow, this indicates that the device has been successfully restarted.
- Now, you have to wait until the LED light turns blue again, and the structure notifies you to start the setup.
4. Restart the phone:
If restarting the Alexa app does not help you, then also restart the device on which you are using the Alexa app. Doing this will help you with the glitches and faults an app is facing. It helps the device clean itself out so that it can vanish any prior background running apps. Restarting the phone will help you to give a fresh start without any glitches.
5. Check the internet connection:
If you have a weak and slow internet connection, then this can also lead to the Alexa app not working issue. So in this, you need to check that the wifi connection you are connected with is working properly. If not then try to connect with another network, and make sure that network is working lag freely. This application requires to be connected to the internet for optimal performance and if there are any issues there, it can cause you to have problems.
Certainly, these methods will help you with How to fix Alexa app not working? Follow these troubleshooting techniques to get rid of this issue on your app. If none of the above steps are helping you out then get in touch with an expert. Try to get in touch with an Alexa Setup expert, they will provide you with full assistance, and also help you in rectifying this Alexa app not working issue.